Returns & Exchanges
We want you to be completely satisfied with your Lavenham purchase; if your jacket isn't the perfect fit, you can return it within 28 days of delivery. All items must be returned in their original condition, unworn and with all brand tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Item
Carefully place the jacket in its original packaging, ensuring the return form is included inside the box to prevent processing delays.
Attach Shipping Label
Print the prepaid shipping label provided by the portal and securely affix it to the outside of your parcel, covering any old delivery marks.
Drop Off and Track
Hand your package to the designated courier point and keep your proof of postage until your refund has been fully processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing